We work hard to ensure every rental arrives complete, clean, and in excellent condition. However, in rare cases, items may show minor wear from transit or a count may be slightly off. If anything is missing, damaged, unclean, or not as expected, there’s no need for concern—our Customer Care team is ready to assist and will promptly make things right!

Here's What to Do:

Document the Issue:
As soon as you notice a problem, please take clear photos or videos of the item(s) in question. This helps us better understand the issue and speed up the resolution. 

Contact Our Customer Care Team:
Reach out to us right away so we can assist you as quickly as possible. Be sure to have your event number on hand.

• Call us at: 1-844-464-4776
• Chat with us: Use the Live Chat option on our website 

 We'll Work on a Solution:

• If there’s still time before your event, we’ll do our best to re-deliver the items.
• If a re-delivery isn’t possible, we will review the evidence and work with you on the next steps.

Prompt communication helps us resolve the issue as quickly as possible so your event or setup stays on track. Your satisfaction is important to us, and we’re committed to making things right!