When placing an order, the address you enter during the checkout process will automatically be set as the pick-up location. This is the default system behavior to streamline order submissions.

However, if you need the pick-up location to be different from what you initially submitted, there is a way! While the system does not allow you to modify the pick-up address directly after placing the order, you can still make the change by submitting your order as usual with the correct delivery address. Then once the Event number is provided contact us immediately via Live Chat on our website Available Monday – Friday, 8:00 a.m. – 5:00 pm or Phone: 1-844-GO-HIPPO (464-4776).

Our team will then make the necessary changes internally to update the pick-up address.