How do I find out an ETA for my delivery and pick-up?

Thank you for ordering with us! To find out the estimated time of arrival, contact our Customer Service team on the day of delivery or pick-up. Our truck routes are created the night before the day of your delivery or pick-up date.

Our Customer Care team is available Monday - Friday, 8 am - 5 pm.

  • Phone: 1-844-GO-HIPPO (464-4776) 
  • Text messaging: 201-727-4700
  • Live Chat on our website

Our Emergency After Hours support team is available before and after business hours, 7days a week. 

  • Phone: 1-844-GO-HIPPO (464-4776) Press 0 at the prompt, please have your 7-digit event number on hand

If you do not have your Event Number, please leave a message and we will respond during regular business hours.