How do I find out an ETA for my delivery and pick-up?

Thank you for ordering with us! To find out the estimated time of arrival, contact our Customer Service team on the day of delivery or pick-up. Our truck routes are created the night before the day of your delivery or pick-up date.

Our Customer Care team is available Monday - Friday, 8 am - 5 pm.

  • Phone: 1-844-GO-HIPPO (464-4776) 
  • Text messaging: 201-727-4700
  • Live Chat (located on the bottom right-hand corner of the screen)

Customer support is available by phone outside those hours. Please have your Event Number in hand as you will need it to get in touch with our after-hours emergency team. If you do not have your Event Number, please leave a message and we will respond during regular business hours.