What states do we service?

Our standard delivery area includes the following states in the Northeast and Mid...

Do you charge delivery fees?

We have standard delivery and pick-up charges that apply to all orders.  Refer to...

What other fees may apply to my order?

Your order may incur additional service fees if our delivery/pick-up teams are re...

I’d like different parts of my order to deliver to different locations on-site (i.e. one part delivered to the ballroom, another part delivered to the kitchen, etc.). How can I note this on my order?

You’ll love our Drop Zone feature! Drop Zones are defined as "a specific area at ...

I’d like different parts of my order to deliver to different addresses (i.e. to my commissary). How can I note this on my order?

Our website supports commissary deliveries. You can add your commissary's address...

Do you set up and break down the rental products?

Our delivery/pick-up teams will set up and break down several of our rental produ...

Can I pick up my rental order from your warehouse?

We do not offer customers the ability to pick up and drop off at our warehouses. ...

Can I place a linen-only order?

Yes, you can place a linen-only order (including napkins) by adding the linens an...

Do you charge a Damage Waiver Fee?

Yes, we charge a Damage Waiver Fee of 3.25% of your gross rental order.  The Dama...

How do I find out an ETA for my delivery and pick-up?

Thank you for ordering with us! To find out the estimated time of arrival, you ca...

Next Day Emergency Order (New Event)

If we have the capacity, we will process a Next Day Delivery Emergency Order (New...

Same Day Emergency Order (New Event)

If we have the capacity, we will process a Same Day Emergency Order (New Event) f...

How do I know when you're available to deliver and pick up my rental?

Knowing your delivery and pick-up dates are a key aspect of renting products from...

Arrival Time Vs. Delivery/Pick-up Window

When choosing a delivery or pick-up window, please be aware that we arrive at any...

What are Stair Charges?

If your location is only accessible by stairs or the item(s) you are ordering doe...

What are the "Fees & Charges" listed on the "Payment" step?

On the “Payment” step during the Checkout process, you will find “Fees & Char...

Do you deliver to beaches?

While we are able to deliver to beaches, we do not transport the rentals onto the...