What states do we service?
Our standard delivery area includes the following states in the Northeast and Mid-Atlantic Regions: New York New Jersey Connecticut Pennsylvania Delaware Washington, D.C. Maryland Virginia Massachusetts Rhode Island However, we are proud to have supported events from Miami to Vermont and beyond. For more information on our nationwide delivery servic...
Transportation Fees
We have standard delivery and pick-up charges that apply to all orders. Please refer to our listing of typical delivery/pick-up and processing fees that may be associated with an event. Orders that require more complex delivery and pick-up arrangements, or arrangements outside our standard business day, will incur additional charges. If the delive...
What other fees may apply to my order?
Your order may incur additional service fees if our delivery/pick-up teams are required to use stairs, delivery/pick-up is delayed due to the event, if there is a large distance between the truck and delivery location, or if it requires additional labor or services. For more information on these fees, please contact Customer Service at 1.844.GO.HIPP...
Do you set up and break down the rental products?
Our delivery/pick-up teams will set up and break down several of our rental products at no additional charge including: specialty tables bars cooking equipment dance floors staging platforms pipe and drape metro furniture somerset furniture Setup can be done at the time of delivery only. We can also provide chair unbagging/bagging, chair setup and b...
Can I pick up my rental order from your warehouse?
We do not offer customer pickup or drop-off at our warehouses. All orders must be delivered and retrieved by our drivers. To view available delivery and pickup dates, please use the calendar on our website (see screenshot below). You can access it in two ways: Through the event planner on our website: Go to the top-right corner of the homepage. ...
Do you charge a Damage Waiver Fee?
Yes, we charge a Damage Waiver Fee of 3.75% of your gross rental order. The Damage Waiver Fee covers rental items that have minor damages caused by normal wear and tear usage our products may endure during your event. Examples of normal wear and tear may include broken glassware or chinaware, stained linen, dented trays, or scratched flatware. The ...
How do I find out an ETA for my delivery and pick-up?
To find out the estimated time of arrival, contact our Customer Service team on the day of delivery or pick-up. Our truck routes are created the night before the day of your delivery or pick-up date. Our Customer Care team is available Monday - Friday, 8 am - 5 pm. Phone: 1-844-GO-HIPPO (464-4776) Text messaging: 201-727-4700 Live Chat on our websi...
Next Day Emergency Order (New Event)
If we have the capacity, we will process a Next Day Delivery Emergency Order (New Event) for a fee plus the cost of the rentals, transportation fee, damage waiver, and tax. You can start your order on the website. When you are ready to submit your order, contact our Customer Care via phone at 1-844-GO-HIPPO (464-4776) or Live Chat on our website to...
Same Day Emergency Order (New Event)
If we have the capacity, we will process a Same Day Emergency Order (New Event) for a fee plus the rental and delivery costs. Please note, that you cannot place a Same Day Emergency Order online as we must check with our operations team to see if we can accommodate such requests. Please contact our Customer Care team via phone at 1-844-GO-HIPPO (464...
How do I know when you're available to deliver and pick up my rental?
Knowing your delivery and pick-up dates are a key aspect of renting products from any event rental company. With us, you are able to see when we're available to deliver and pick up your order on our website in real-time prior to checking out your rental order. This is also a useful guide to determine how far ahead you need to place your order. Be su...
Arrival Time Vs. Delivery/Pick-up Window
When choosing a delivery or pick-up window, please be aware that we arrive at any time during that window. The window of time does not include the time to complete the delivery or pick-up. After your order is submitted, you may contact our Customer Care team if your delivery or pick-up can be completed by a specific time. Additional fees may apply i...
What are Stair Charges?
If your location is only accessible by stairs or the item(s) you are ordering does not fit in the elevator, your event may be assessed Stair Charges. We define a flight of stairs as "landing to landing." Example: In a location in which we need to travel up the stairs to the first landing to make the delivery, the order will include 1 flight of sta...
Do you deliver to beaches?
While we are able to deliver to beaches, we do not transport the rentals onto the beach. Clients are responsible to: meet our delivery team at the parking lot and transport the rentals onto the beach meet our pick-up team at the parking lot with all the rental items Clients should check with the local municipality about the permit process as well...
What happens if a product belonging to another company is sent back with the rentals?
If you believe a product from another company may have been returned to us by mistake, contact us with your event number. Please provide a detailed description of the item(s), including quantity, markings (such as company stamp or barcode), color, shape, size, etc. Pictures are also very helpful. Mixing rentals or using personal items along with r...
How do I set up my Commissary/Shop Drop address?
To set your default Commissary/Shop Drop address, the account administrator can do so by logging into the account and navigating to the “Administration” tab or the drop-down menu under “Welcome”. Upon scrolling down, you'll find the “Commissary/Shop Drop Address” section, where you can edit the default contact name and delivery address. Ensure the d...
Do you have a Certificate of Insurance (COI)?
You can download our standard Certificate of Insurance (COI) below. If you need custom language in your COI, please email coirequests@partyrentalltd.com and include your upcoming event number in the subject line and a sample certificate as a reference. We require advance notice of (3) business days. Please find our blanket COI linked below that you ...
Order Minimums
Be sure to keep in mind that there is an order minimum for products. The below minimums are applicable to all regions within our service area . January – March: $250 April – June: $600 July – August: $250 September – December: $600 If your delivery is outside of our service area , please check the Transportation Fee Guide to review addi...