We are a rental business, and the return of rentals in quality condition is expected in order to fill the next event.

If rentals are not accessible on your scheduled pick-up date, and we need to return the following business day, a RePickup Fee will be assessed. 

If one or more products cannot be located at the scheduled pick-up location and we need to return on the following business day to recover such items, a Product Recovery Fee will be assessed. 

If one or more products cannot be located within 3 business days of your scheduled pick-up date, you will receive a separate bill for Product Replacement Costs of unrecoverable items. 

Party Rental Ltd. utilizes a barcode-based inventory system. Each item is assigned a unique barcode and must be physically scanned back into our system at the time of return. This process provides an accurate, system-verified record of what has been returned.

Because returns rely on barcode scanning rather than manual counting, any item that is not scanned back in is automatically recorded as unreturned by our system. Until a scan is captured, the item remains outstanding and will continue to appear on your account as such.

Any new bill created for the Recovery or Replacement fees will be directed toward the attention of the person/company who placed the original order. That person or company is referred to as the “Event Controller” on the Party Rental Invoice.

To extend your rental window, contact our Customer Care team one business day prior to your scheduled pick-up date. Our drivers are required to pick up all rental items listed on the invoice and cannot make exceptions while on-site.

Fees associated with Product Recovery can be viewed on the Fees page of our website.