When is payment due for my order?

We require all orders to have a valid method of payment on file by 5:00 pm, two (...

What types of payment methods do you accept?

When placing your order online, we accept credit cards (Visa, American Express, M...

My business or event is tax-exempt. How can I reflect this on my order?

Please email your tax-exempt certificate to our Accounting team at collections@pa...

I have an international (non-U.S.) billing address. How do I process payment for my event?

Please email collections@partyrentalltd.com with your Event number and billing ad...

What is your cancellation policy?

All existing orders are considered final after 5:00 p.m. two (2) business days pr...

What is your standard rental period?

The price of our rental equipment includes a 7-day rental period. Should you need...

Do I need to clean/launder my rentals prior to pick-up?

Before we pick up your order, we ask that you remove excess debris by scraping or...

What happens if I break or misplace something?

We charge a Damage Waiver Fee of 3% of your rental order. The Damage Waiver Fee c...

What happens if I don’t use part of my rental order?

We do not issue refunds for any unused products....

What is your sales tax policy?

We have prepared this sales tax policy statement to explain to you when and why w...

How do I contact Accounting?

Our Accounting department is available via email at collections@partyrentalltd.co...

Can I pay by purchase order?

Purchase Order numbers can be used for reference only. Available payment options ...

Do you have a restocking fee?

Any product removed from your order and/or reductions in the quantity requested t...

Are your prices negotiable?

No, they are not negotiable. Be sure you are selecting the location and date of y...

How do I view an invoice?

In order to view invoices online, you'll need to have an account with us to view ...

What are Stair Charges?

If your location is only accessible by stairs or the item(s) you are ordering doe...

What is "Alternate Billing"?

At the Checkout step – “Payment” – there are 2 options to choose from to pay for ...

What happens if I do not meet the order minimum?

If the order minimum is not reached, the remaining amount is added as a minimum f...

Do you have an order minimum?

Yes, our order minimum is to be met with products and does not include delivery/l...

Can I change my method of payment to a credit card after submitting my order?

If you had previously selected Alternative Billing and now wish to pay with a cre...

I am getting an error message, "Unable to process payment at this time". How can I pay for my order?

If you are getting this error message on our website, please contact our Customer...

How do I add a new credit card to my online account?

We have changed our credit card processors to authorize.net, which brings enhance...