Before we pick up your order, we ask that you remove excess debris by scraping or rinsing off any of our chinaware, glassware, silverware, trays, bowls, serving pieces, etc. Please return your rentals in the crates and racks in which they are delivered.

Linens

Please do not attempt to wash or dry our linens. Remove any food, menus, and favors from the linens before packing linens in the linen bags provided to you. If linens become wet while in your possession, allow them to air dry and then place them in the bags.

Our pink linen return bags are provided for smaller events (events that do not require a linen cage) in order to return our linens upon pick-up. We ask that all customers that are provided these bags utilize them to return our linens.

Review our article on Preparing Your Linens for Pickup for more information.

Cooking Equipment

Please be sure to remove any food/pots/pans from cooking equipment prior to pick-up. If you've ordered the Big John Grill or Rotisserie, please empty the ashes prior to pick-up.

Important note for Deep Fryers: All oil must be emptied from deep fryers prior to pick-up as we cannot transport cooking oil.