How do I place a rental order?

Learn step-by-step instructions for placing a rental order effortlessly.

Written by Rob Silverman

Whether you’re at home, in the office, or on the go, you can browse our full product catalog and place your order from any device; desktop, laptop, phone, or tablet. With convenient online ordering available around the clock, you can explore our offerings and plan your event whenever it works best for you. Please note that orders must be submitted for reservation no later than 5:00 PM, two business days prior to the scheduled delivery date.

Ready to Order? Here’s How to Do It

Create or Log Into Your Account

  • Click the “Login / Register” button at the top of the page.
  • If you're new, follow the prompts to create your account. This gives you full access to order management, event details, and faster checkouts in the future.

Browse and Add Items to Your Cart

  • Use our product categories or search bar to find rental items like tables, chairs, linens, and more.
  • Select quantities and add each item to your cart.

Checkout to Place an Order

  • When you're ready, go to your cart and click “Checkout.”
  • Follow the guided checkout steps to enter your event details.
  •  The payment step will have the final cost with all associated fees.
  • Once completed, you’ll receive an Event Number. This confirms your request and allows us to begin preparing your rental order.

If you prefer to obtain a quote without submitting a final order, Click Here to follow the steps.

For additional information on our Payment Policy or payment process Click Here.

Check Availability After Placing Your Order

Once your order has been submitted, you can review the availability of your rental items directly from your account:

  1. Go back to My Account.
  2. Locate your order under the Upcoming Events column and click the ellipsis (•••).
  3. Select “View Order.”
  4. Open the PDF invoice to review your order.

If an item is not available or is only partially reserved, you will see a note in red next to the affected item on the PDF invoice. 

We recommend reviewing your PDF invoice after submitting your order to check the reservation status of your rental items.

Need Help Confirming Availability?

When in doubt, our Customer Care team can review the order and confirm availability. Contact us through Live Chat on our website or call 1-844-464-4776. Please have your Event Number available so our team can quickly locate and review your order.

Helpful Video Guides

Need help getting started? Watch our step-by-step videos. These short videos walk you through the process so you can feel confident placing your order. 

 

HOW TO CREATE A CART

 

HOW TO CHECKOUT