How do I place a rental order?
Place your rental order on our website – it's fast, simple, and easy to use! Browse all of our products, create a cart, and get an estimate of your order on the cart page. Submit the cart to confirm your event and get an Event Number. Order directly through our website, day or night, whenever works best for you, on your desktop, mobile, or tablet ...
Revising an Order After it's Been Submitted
Revising an order after it's been submitted One of the great benefits of using your Online Account to place orders through our website is the ability to easily modify and update orders! Watch the video below to learn how. You can make revisions, or cancel your order before 5:00 p.m. two (2) business days before delivery. All orders ar...
Order Confirmation
After the rental order is submitted, an order confirmation is sent via e-mail to the person who placed the order and you'll receive the Event Number on the final page of checkout. The Event Number is also confirmation that the order has been placed successfully. The Event Number can be given when calling Customer Service, especially after hours whe...
How do I find out an ETA for my delivery and pick-up?
To find out the estimated time of arrival, contact our Customer Service team on the day of delivery or pick-up. Our truck routes are created the night before the day of your delivery or pick-up date. Our Customer Care team is available Monday - Friday, 8 am - 5 pm. Phone: 1-844-GO-HIPPO (464-4776) Text messaging: 201-727-4700 Live Chat on our websi...
How do I cancel an order?
After signing into your account, click on "My Account" in the right-hand menu or from the dropdown. Look for the event in the Upcoming Events column, click the vertical ellipsis next to the event number, and select, "Cancel Order." If the event is for the future and not listed in the Upcoming Events column, then click on the Upcoming Events menu op...
How do I get a quote for my order?
Obtaining a quote for your order can be done on our website. Add products to your cart Click the Checkout button at the bottom of the Cart page Add all of your event details including delivery, pick-up, and payment information. When you are at the Purchase step of Checkout, click on the Review Order step. At the bottom of the Review Order page, c...
How can I view product pricing?
We've got you covered! To view pricing on individual products, you can browse our product catalogue. You can also begin a cart and add items to the cart to view pricing. For more accurate pricing, log into or register your account online. Setting the correct date and location ensures you’ll see the most accurate pricing quoted for every product! ...
What are Stair Charges?
If your location is only accessible by stairs or the item(s) you are ordering does not fit in the elevator, your event may be assessed Stair Charges. We define a flight of stairs as "landing to landing." Example: In a location in which we need to travel up the stairs to the first landing to make the delivery, the order will include 1 flight of sta...
What is "Alternate Billing"?
At the Checkout step – “Payment” – there are 2 options to choose from to pay for the order: Bill Me - Choose this option if you are paying for the order. Different Billing Contact (also known as Alternate Billing Contact) - Choose this option if you are having a 3rd party pay for the order. When Different Billing Contact is selected, the e-mail add...
Can I copy an old rental order to a new event?
Yes, a previous rental order for an event can be copied to create a new cart with your new event date and location information. To copy and create a new event rental order from a previous order: Locate the previous event on the Invoices tab in My Account If you know the Event Number or Event Name, you can type that into the search bar When the previ...
Is a deposit required when placing the order?
No, we do not require a deposit. Full payment is required no later than 2 business days prior to the date of delivery. During Checkout, you'll be asked to choose your method of payment. If you opt to use Alternate Billing Contact, a secure payment link will be sent to the email address provided. Once payment is provided, we will not settle the balan...
How to Retrieve Payment Confirmation
After completing your payment through the Direct Pay link and receiving the Thank You for providing payment message, the payment will be processed and settled the day before your scheduled delivery. The confirmation of the payment will appear on page two of your invoice, showing the breakdown of the settled amount and updated balance. To access your...