How do I place a rental order?

HOW TO CREATE A CART HOW TO CHECKOUT Instead of placing your rental order, you ca...

Can I make revisions to my order after it’s been submitted?

You can make revisions to your order before 5:00 pm two (2) business days prior t...

How can I check the status of my order?

If you have an account on our website, you can check the status of your order by ...

How do I find out an ETA for my delivery and pick-up?

Thank you for ordering with us! To find out the estimated time of arrival, you ca...

How do I cancel an order?

After signing into your account, click on "My Account" in the right-hand menu or ...

How do I get a quote for my order?

Obtaining a quote for your order can be done on our website. Add products to your...

How can I view product pricing?

We've got you covered! Setting the correct date and location ensures you’ll see t...

How do I create an account on your website?

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Can I place a linen-only order?

Yes, you can place a linen-only order (including napkins) by adding the linens an...

July 4th Closing

We will be closed Tuesday, July 4th for the holiday. We will resume our regular o...

What are Stair Charges?

If your location is only accessible by stairs or the item(s) you are ordering doe...

How do I arrange for my order to come off the truck when being delivered?

All rentals are in the cart and separated by using the Drop Zone feature during C...

What is "Alternate Billing"?

At the Checkout step – “Payment” – there are 2 options to choose from to pay for ...

Is a lead time required when ordering custom or large amounts of linen?

Yes, please have your order placed and confirmed at least 2 weeks before delivery...

When and how will I receive an order confirmation?

After the rental order is submitted, an order confirmation is sent via e-mail to ...

Can I copy an old rental order to a new event?

Yes, a previous rental order for an event can be copied to create a new cart with...

Is a deposit required when placing the order?

No, we do not require a deposit. Full payment is required no later than 2 busines...