How do I cancel an order?

After signing into your account, click on "My Account" in the right-hand menu or from the dropdown. 

Look for the event in the Upcoming Events column, click the vertical ellipsis next to the event number, and select, "Cancel Order."

If the event is for the future and not listed in the Upcoming Events column, then click on the Upcoming Events menu option in the right-hand menu and use the search options to look ahead for the event. Once the event is located, click on the small black arrows to open the options to View Invoice, View Cart, Modify, or Cancel Order. 

After you have selected "Cancel Order", a "Help Us Improve" pop-up message will appear on your screen with a list of reasons for canceling the order.

Simply choose the reason that most closely matches your reason and then click, "Cancel Order".

A green notification will appear at the top of your screen letting you know that your order has been successfully canceled.

A follow-up e-mail will be sent to you confirming that your order has been canceled.

If the above prompts during the cancellation process do not appear on your screen or you have not received the confirmation e-mail, please call our Customer Care team at 1-844-GO-HIPPO (464-4776) or Live Chat with us on our website. Live Chat is available Monday - Friday, 8:00 a.m. - 5:00 p.m.