Why should I create an account on your website?
By creating an account through our website, you get access to exclusive, helpful features including the ability to: Create and save multiple carts. This feature is great if you are considering multiple different options for your event or for when you need to work on more than one event at a time. Just remember, carts don't reserve your items – you n...
I visit your website a lot. How can I bookmark it on my phone for quick access?
Want to have our website truly at your fingertips? You can pin our website to your home screen so that our site will appear just like any other app. Then, you can access it with a quick tap, perfect when you're on the go. Android: Start by opening our site in your browser, or just type it into the search. Next, tap the menu button. In some cases the...
I already know which products I need. Do I have to use the website search?
If you’re planning an order and know exactly what you need, give our Quick Add feature a try. Quick Add was created with the event professionals in mind. It’s a powerful search tool located on the cart page, and it can be accessed from anywhere on the site by clicking the Quick Add button at the top of the page....
How do I enter a multi-part order?
Stay organized from the beginning and easily enter multi-part orders with our Cart Organization features. By assigning Drop Zones, Tags, and Labels to each of the items in your cart, you can quickly and easily organize your product list and make sure you have everything you need for a successful event. Designate Drop Zones to your order to specify w...
How do I cancel an order?
After signing into your account, click on "My Account" in the right-hand menu or from the dropdown. Look for the event in the Upcoming Events column, click the vertical ellipsis next to the event number, and select, "Cancel Order." If the event is for the future and not listed in the Upcoming Events column, then click on the Upcoming Events menu op...
How do I get a quote for my order?
Obtaining a quote for your order can be done on our website. Add products to your cart Click the Checkout button at the bottom of the Cart page Add all of your event details including delivery, pick-up, and payment information. When you are at the Purchase step of Checkout, click on the Review Order step. At the bottom of the Review Order page, c...
International Use of the Website / VPN
Want to plan your party or event on our website while overseas? All you need is a VPN. This will allow you to not only view our website but also have a secure connection to our site while working internationally. While we do not recommend any one specific service, there are many secure VPN options available to choose from. Once connected through a V...
How do I clear my web browser cache and cookies for Chrome, Safari, Edge, and Firefox?
We frequently update our website to enhance your experience with us. Every now and then, you may want to clear your browser cache and cookies to ensure an optimal website experience. If you are unsure about clearing your cache on your computer, you may want to consult with your IT department first. Chrome Browser (desktop) At the top right of your ...
Can I copy an old rental order to a new event?
Yes, a previous rental order for an event can be copied to create a new cart with your new event date and location information. To copy and create a new event rental order from a previous order: Locate the previous event on the Invoices tab in My Account If you know the Event Number or Event Name, you can type that into the search bar When the previ...
How do I know the available quantity of a specific product without placing an order?
A useful benefit of using our website is showing you the available quantity of a specific product! To see the available quantity of a specific product on our website: Select the product on our website that you would like to rent Edit and save the date and delivery location of your event in the grey bar at the top right of our website (in the screen...
Setting Default Payment Methods Online
We have changed our payment processors to authorize.net, which brings enhanced security measures and improved efficiency to our online checkout process. With their advanced encryption and fraud protection, you can rest assured that your financial data is in good hands. Follow the simple instructions below to add a new credit card or bank account (AC...