How do I place a rental order?
Placing your rental order on our website is fast, simple, and easy to use! You can conveniently place orders via our website, accessible 24/7, on your desktop, mobile, or tablet device. Before adding products to your cart, it's essential to create an account or log into an existing one. Opting to create your account unlocks all the benefits of ou...
Why should I create an account on your website?
By registering for an account on our website, you gain access to exclusive tools that facilitate your event planning process. These include the ability to: Create and save multiple carts. This feature is useful when considering multiple options or working on multiple events simultaneously. Remember, carts do not reserve items –...
I’d like different parts of my order to deliver to different locations on-site (i.e. one part delivered to the ballroom, another part delivered to the kitchen, etc.). How can I note this on my order?
You’ll love our Drop Zone feature! Drop Zones are defined as "a specific area at one address where a portion of an order will be placed." On the cart page, you can find a section "Manage Drop Zones & Tags." There, you can add, edit, or remove your Drop Zones. There can be up to 10 drop zones added. You can assign Drop Zones to products from the ...
Revising an Order After it's Been Submitted
Revising an order after it's been submitted One of the great benefits of using your Online Account to place orders through our website is the ability to easily modify and update orders! Watch the video below to learn how. You can make revisions, or cancel your order before 5:00 p.m. two (2) business days before delivery. All orders ar...
How can I view product pricing?
We've got you covered! To view pricing on individual products, you can browse our product catalogue. You can also begin a cart and add items to the cart to view pricing. For more accurate pricing, log into or register your account online. Setting the correct date and location ensures you’ll see the most accurate pricing quoted for every product! ...
I already know which products I need. Do I have to use the website search?
If you already know exactly what you need, our Quick Add feature is the fastest way to build your cart. Designed with event professionals in mind, Quick Add is a powerful search tool that lives on the cart page but it's easily accessible from anywhere on the site. Just click the Quick Add button at the top of the page to instantly search for and ad...
How do I know when you're available to deliver and pick up my rental?
Knowing your delivery and pick-up dates is crucial when renting event items, and we make it easy to plan ahead. Here’s how you can check our availability in real-time before completing your order: Step-by-Step: Log In or Create an Account To access delivery and pick-up availability, you’ll need to be logged in. Open Your Cart Click the cart icon at...